Return and Refund Policy

Effective date: July 20, 2026

30-Day Money-Back Guarantee

We want you to feel confident shopping with GreenKitchen. You may request a return for any reason within 30 days after the final item in your order has been delivered. No reason is required.

This voluntary 30-day guarantee is provided in addition to any mandatory consumer rights available under the laws of your country.

How to Request a Return

You can submit a return request through your GreenKitchen customer account or contact us at support@greenkitchen.se.

Please include:

• Your name

• Your order number

• The product or products you wish to return

Providing a reason is optional, although it can help us improve our products and service.

We will provide the correct return address and return instructions. Please wait for these instructions before sending your item, as the return address may differ from the address shown on the original parcel. Waiting for instructions does not limit your right to notify us of a return within the applicable return period.

The item must be sent within 14 days after you notify us that you wish to return it.

Return Conditions

Returned products should include all parts and accessories and should be protected appropriately during return shipping.

You may inspect a product to the extent reasonably necessary to determine its nature, characteristics and function. If a product has been handled or used beyond what is reasonably necessary, we may reduce the refund to reflect any loss in value where permitted by law.

Original packaging is recommended but is not mandatory where mandatory consumer rights apply.

No restocking fee is charged.

Return Shipping Costs

Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect.

When return shipping is arranged by GreenKitchen, the following return fee will normally be deducted from the refund:

• European Union: 4 EUR

• Sweden: 49 SEK

• United States and Australia: 6 USD

For destinations not listed above, the return shipping cost will be communicated before the return is sent.

In some situations, we may offer a full or partial refund without requiring the product to be returned.

Non-Returnable Items

Returns may not be accepted for:

• Personalized or custom-made products

• Perishable or consumable goods

• Sealed products that are not suitable for return for health or hygiene reasons after the seal has been broken

• Gift cards and digital products

• Products damaged through misuse or handling beyond what is reasonably necessary to inspect them

These exclusions apply only where permitted by law and do not limit your rights concerning defective or incorrectly supplied products.

Discounted and promotional products remain eligible for return unless a lawful exception is clearly stated before purchase.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us as soon as reasonably possible at support@greenkitchen.se. Please include your order number and clear photographs or video showing the problem where possible.

We will provide an appropriate solution at no additional cost, which may include a replacement or a full refund. GreenKitchen will cover any required return shipping costs.

This section does not limit any statutory rights you may have regarding defective products.

Lost or Undelivered Orders

If your order has not arrived within the delivery period stated in our Shipping Policy, please contact us.

If the order is confirmed as lost or undelivered, we will offer either:

• A replacement at no additional cost; or

• A full refund, including the standard shipping charge

Refunds

We will notify you when your returned product has been received and reviewed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–7 business days for the refund to be processed after it has been issued. Your bank or payment provider may require additional processing time.

For customers exercising a statutory EU right of withdrawal, refunds will be processed within the legally required period. We may withhold the refund until the returned product has been received or proof of return has been provided.

Original Shipping Charges

When required by applicable law, including an EU customer’s statutory 14-day right of withdrawal, the standard delivery charge will also be refunded. Additional costs for upgraded or express delivery are not refundable.

For returns made solely under our voluntary 30-day guarantee after the statutory withdrawal period has expired, original shipping charges are non-refundable unless the product was damaged, defective or incorrect.

Your Statutory Rights

Nothing in this policy limits or replaces any mandatory consumer rights available to you under applicable law.

For questions about returns or refunds, contact:

GreenKitchen
Email: support@greenkitchen.se